REFUND & RETURN POLICY
Effective Date:
Jan, 1st, 2024
Refund method and timing
We will reimburse you for returned items in the same way you paid for them.
Cost of Return
Depending on the reason for return, as detailed in “Return conditions and requirements”.
Timeframe of Allowed Returns
The B2C USA Business Intermediation LLC has a standard 15 days timeframe for returns, but also notes that refunds is made according to the reason for the return, as detailed in “Return conditions and requirements”.
Return Policy Details
You will have 15 days from the day it is delivered to return an item for a refund unless stated otherwise within the “Return conditions and requirements” and “additional information”.
Shipping charges will NOT be refunded, and you, the customer, are responsible for the return shipping charges.
Returned & Exchange Periods
If you want to return or exchange your purchase, please know that the deadline period begins the day you receive your product and applies to new or clearance products. This policy applies to purchases exclusively from www.fashiongold.us
Form of Refund
Refund method and timing except GIFT CARDS, please see “additional information”.
Return Conditions and Requirements
Special Considerations:
Damaged, Defective or Incorrect Items
If you receive a product that is damaged in shipping, defective, or that is not the product you ordered, please return it during your “return and exchange” deadline period to B2C USA Business Intermediation LLC and we’ll arrange for a replacement. If you would rather return the item by mail during your return and exchange deadline period, please send an email to our Customer Experience Center via email ([email protected]) for special instructions.
In this case the return shipping will be paid by B2C USA Business Intermediation LLC.
Please allow up to 15 days for your refund after we receive the product, as detailed in “additional information.”
Simple Withdrawal of Purchase
If you receive a product and have decided to cancel your purchase you have a standard 15 days timeframe for returns.
Please send an email to our Customer Experience Center via email ([email protected]) for special instructions.
Shipping charges will NOT be refunded, and you, the customer, are responsible for the return shipping charges.
As detailed in “additional information” please allow up to 15 days for your refund after we receive the product.
Returns Lacking Proof of Purchase.
Reimbursements on returns lacking proof of purchase may require an email address, may be denied, or limited.
Product Accessories and Packaging
Please return item with all accessories and packaging. If you do not, we may either deny the return, or allow a return with a nonrefundable deduction on your refund for what is missing.
Bundle Discount and Free Items
If you received a discount or free item by purchasing multiple items together, you will lose that benefit if you do not return all items purchased.
Additional Information
1) Evidence (photos and videos) will be required to prove the fault and justify the return. For more information, please contact our Customer Experience Center via email ([email protected])
2) Products must be returned unopened, with the seals intact and with the original packaging. Returns of products that have already been opened and/or used will not be accepted.
3) After receiving the product, B2C USA Business Intermediation LLC has 15 days for analysis and verification. If the legitimacy of the request is proven in accordance with the items above, we will issue the refund.
4) Products purchased using a GIFT CARD will be refunded using a discount COUPON (credit in the virtual store www.fashiongold.us)
